Empowering your success
What We Can Do
We pride ourselves on offering a comprehensive suite of services designed to cater to your diverse business needs. With a focus on innovation, efficiency, and excellence, we are committed to providing solutions that drive tangible results and propel your business forward.
Business Process Strategy
We understand that every business is unique, which is why we take a personalised approach to recommend the ideal CRM tools and strategies that align with your specific goals and requirements.
Our seasoned consultants work closely with you to gain a deep understanding of your business. Leveraging our extensive industry knowledge and expertise, we identify the most suitable CRM solutions and tools that will drive success for your organisation.
CRM Implementation
Transform your business operations and elevate your customer relationships with our comprehensive CRM implementation service.
From initial configuration to data migration and system automation, we handle every aspect of the implementation process with precision and expertise. We work closely with you to understand your business goals, processes, and requirements, customising the CRM solution to align perfectly with your objectives.
Integrations
Whether you're integrating with popular third-party tools like Xero or Mailchimp, or building custom integrations with proprietary systems, we have the technical expertise and experience to make it happen.
With our expertise in API integrations, we ensure that all systems communicate seamlessly, allowing for smooth data flow and real-time synchronization.
Training & Support
Empower your team with the knowledge and skills they need to maximise the potential of your CRM system. From basic functionality to advanced features, we provide hands-on guidance to ensure your team can harness the power of the CRM to enhance productivity and drive results.
Our support team is ready to assist with any technical difficulties or challenges you may encounter.
Custom Applications
We can create tailor-made applications designed to address your specific challenges. Our expertise lies in crafting digital solutions that streamline and automate your workflow, simplifying complexities and enhancing efficiency.
Analytics & Dashboards
Gain valuable insights and make data-driven decisions effortlessly with our advanced analytics and customisable dashboards. Our solutions streamline the reporting process, allowing you to access key metrics and performance indicators at a glance.
Pioneer Zoho Partner in New Zealand
Expertise and Experience
A1CRM has been in the CRM consultancy business for over 25 years and a Zoho partner for 13+ years. Our team of certified CRM experts can help you implement the right CRM that suits your business needs. We are here to support and manage all aspects of your business process. Our team works across a range of industries and is committed to creating results for your company.
Tailored Solutions that meet your needs
Effective Solutions
A1CRM makes things happen for your business. With our expertise, we can create custom solutions, whether big or small, for unique business scenarios and use cases. Some of our most popular solutions are integrations with Xero, MYOB, Core Logic, NZX, etc. We’ve also helped clients migrate from one system to Zoho, create customer portal, create SMS capability within the CRM and a lot more.
Client-Centric Approach
Flexibility and Adaptability
Since our start, we’ve grown to support clients by putting their needs at the center of everything we do. Our clients range from 1 user to over 300 users, proving that we can manage whatever requirements the business need. We listen to our clients to uncover actual needs to provide and deliver meaningful solutions.
A Step-By-Step Roadmap To Success
Our Process
We believe in a systematic approach to project execution, ensuring that every client engagement is guided by a clear and structured roadmap. Our process is designed to deliver results efficiently, minimise risks, and exceed client expectations.
Assess
We’ll get to know your business with our one-hour free consultation. Discover and assess your business’ pain points, challenges, work processes from lead management, sales processes, capacity planning, risk assessment and more. Once we get hold of these vital information about your business, we can do a white boarding session to literally write up the step by step process of how things should work, as opposed to how they currently work.
Design
After carefully assessing and evaluating your current structure and future business needs, we find the best and possible solutions specifically designed to improve and streamline every area in your business. We design the outline process and present to you a tailored proposal package which includes a customised plan with specifics, project tactics and fixed-fee cost. This proposal is open to feedback and adjustments as required.
Implement
Once you have agreed with the proposal and processes, we can begin the implementation of your CRM, involving any associated applications or integrations as required to streamline your business’ process and structure. We will do all the tricky and dirty work behind your CRM so you can focus on your business. We will stick to the detailed project plan to ensure you get your expected and agreed results.
Integrate
We get and connect all your platforms to improve workflow, productivity and result to greater efficiency. From accounting systems to financial planning, insurance and other platforms, we take this task off your hands.
Support
We offer personalised training for you and your staff to fully equipped everyone and maximized your CRM and run your business with ease. Training can take place in person or online, depending on your location. Furthermore, we provide ongoing support plans from our highly experienced team to help you with any system issues as they arise.
A cornerstone for businesses of all sizes & industries
Industry Expertise
We help businesses across all industries engage their customers meaningfully and optimize their sales operations, resulting in positive customer experiences and better revenue growth opportunities for every business.
Over the past 20 years, we at A1CRM have been working with thousands of businesses to configure systems that work for their industry. Off the back of this experience, we have developed a number of out-of-the-box industry-specific CRM templates which means that we can implement quicker and you have confidence that the system is suitable for your local market and industry.
- Manufacturing Sector
- Healthcare Sector
- Finance Sector
- Real Estate Sector
- Education Sector
- Retail Sector
- Hospitality Sector
- Recruitment Sector
- Membership Sector
- Environmental Sector
FAQs
Ask Us Anything
CRM, or Customer Relationship Management, is a technology for managing a company’s relationships and interactions with potential and current customers. It helps improve profitability, streamline processes, and enhance customer relationships.
With the competitive business landscape in New Zealand, CRM systems help businesses stay ahead by providing insights, automating tasks, and ensuring consistent customer interactions.
There are several global CRM platforms like Salesforce, HubSpot, Microsoft Dynamics and Zoho CRM that are popular in New Zealand. However, Zoho CRM outshines the competition any day of the week at a price point that will leave you grinning. How? For more than 25 years, Zoho has been bootstrapped and profitable. Zoho save a great deal of money by politely declining to engage in high stakes marketing (and that might be one reason why we’ve flown under the radar for so long). Zoho ensure that the budget they save in marketing their products, is passed on to you, the customer. This means that you get to enjoy an unbeatable value with Zoho CRM, while getting undeniable ROI.
Implementing a CRM system depends on the complexity of your business use case. The cost can range from $3000 for basic implementation to $30,000 full business implementation. The next step is to contact a CRM specialist like A1CRM for a free assessment. We can provide a more detailed assessment of your business needs and help you determine the best way to get the most of your CRM implementation.
Yes, many global CRM providers have local representatives or partners in New Zealand. For instance, A1CRM is one of the Zoho Advanced Partners in Australia and New Zealand. A1CRM is a local CRM consultancy that specialise in CRM implementation, integration and support.
Modern CRM systems can often integrate with other tools, including accounting software like Xero, e-commerce platforms, and marketing automation tools.
Aside from being CRM experts, A1CRM is an official development partner of Xero. We specialise in integrating industry-leading systems like Zoho CRM with Xero and MYOB. We have also integrated Zoho CRM with Core Logic, NZX, Windcave, Stripe, Microsoft, Zoom and so much more. Click here to find out more about the integrations we’ve done.
While the exact ROI can vary, many businesses report improved sales, better customer retention, and streamlined operations after implementing a CRM system.
With Zoho CRM, customers experienced:
- 300% improvement in lead conversion rates
- 41% revenue increase per sales person
- 27% improvement in customer retention
- 24% shorter sales cycles
Yes, many CRM systems offer mobile apps or remote access features that are perfect for businesses with field workers or remote teams. If you have a sales team in the field, it’s important to ensure that they have access to customer data at all times. Zoho CRM allows them to stay on the move, close deals more effectively, and keep everyone in the loop.
Are you ready to transform your business?
Our team of Zoho CRM experts is ready to guide you through every step of the CRM implementation process, ensuring a seamless transition and maximum ROI for your business
